Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

The minimum order quantity varies depending on the product type. For standard in-stock paints, the MOQ is 20 liters (one pail). For custom products or made-to-order colors, the minimum quantity is 100 liters. For large-volume industrial orders, please contact us for a customized offer.

Question 2

Can you produce custom colors?

Accepted Answer

Yes, we have an advanced spectrophotometric system that enables exact reproduction of any color. We can work with RAL, NCS, Pantone, BS codes, or physical samples provided by the client. Before batch production, we provide color samples for approval. Our database contains over 15,000 color recipes.

Question 3

What certifications does Chimtitan hold?

Accepted Answer

Chimtitan holds ISO 9001:2015 certification for quality management systems and ISO 14001:2015 for environmental management. Our products comply with European EN standards and are accompanied by technical data sheets and safety data sheets in accordance with REACH and CLP regulations.

Question 4

What is the delivery time?

Accepted Answer

For in-stock products, delivery time is 24-48 hours throughout Romania. For made-to-order products, the standard lead time is 5-10 business days, depending on formulation complexity and ordered quantity. Deliveries in the Bucharest-Ilfov area are made with our own fleet.

Question 5

Do you provide technical assistance for application?

Accepted Answer

Yes, our technical team provides complete support, from selecting the right product to on-site application assistance. We can perform on-site evaluations, recommend optimal surface preparation methods, and train application teams. Technical consulting is free for contracted clients.

Question 6

What types of industrial paints do you produce?

Accepted Answer

We produce a complete range of industrial paints: anti-corrosion primers, alkyd and polyurethane enamels, epoxy coatings, high-temperature resistant paints, industrial floor coatings, marine paints, and many more. We offer water-based, solvent-based, and two-component systems.

Question 7

How can I request a technical data sheet or safety data sheet?

Accepted Answer

Technical data sheets and safety data sheets are available for download on each product page on our website. If you need additional information or sheets for custom products, you can contact us by email at office@chimtitan.ro or through the contact form.

Question 8

Do you deliver outside Romania?

Accepted Answer

Yes, we export to several countries in the region, including Moldova, Bulgaria, Hungary, and Serbia. For international orders, delivery times and transport conditions are determined based on destination and volume. Please contact us for details and a price offer including transport.

Question 9

What is two-component paint and when is it recommended?

Accepted Answer

Two-component (2K) paint consists of a base and a hardener that are mixed before application. After mixing, a chemical reaction occurs creating an extremely resistant film. It is recommended for industrial applications requiring superior resistance to chemicals, abrasion, humidity, or severe atmospheric conditions.

Question 10

Do you offer free product samples?

Accepted Answer

Yes, we offer free samples for potential clients who want to test our products before placing an order. Samples are available in 0.5-1 liter quantities and can be requested through the contact form or by email. For large projects, we can also provide painted test panels.

Question 11

What is the shelf life of Chimtitan paints?

Accepted Answer

The shelf life of our products ranges from 12 to 24 months from the manufacturing date, depending on the product type, provided they are stored in the original sealed packaging at temperatures between +5°C and +30°C, away from direct sunlight and frost. Specific information is indicated on each product label.

Question 12

How should metal surfaces be prepared before painting?

Accepted Answer

Surface preparation is essential for good adhesion. The metal surface must be cleaned of rust, grease, and impurities. We recommend blasting to grade Sa 2.5 per ISO 8501-1 for industrial applications, or mechanical sanding and solvent degreasing for simpler applications. Primer application should be done within 4 hours of preparation.

Question 13

Can you formulate low-VOC paints?

Accepted Answer

Yes, we continuously invest in developing formulations with low volatile organic compound (VOC) content. Our range includes water-based paints for industrial and decorative applications that comply with the strictest European VOC emission regulations. We can adapt any formulation to reduce VOC content to client requirements.

Question 14

What payment terms do you accept?

Accepted Answer

We accept payment by bank transfer, with 30-day payment terms for contracted clients with a collaboration history. For new orders, we require advance payment or payment on delivery. For large projects, we can establish a customized payment schedule. We also accept card payment for online orders.

Question 15

What is the Chimtitan quality guarantee?

Accepted Answer

Every production batch is accompanied by a quality certificate attesting compliance with technical specifications. If a product does not meet declared specifications, we commit to replacing it or refunding the value. The guarantee covers product properties in original packaging, not defects caused by improper application.

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